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Return to shopLast Updated: January 2026
This Return & Refund Policy explains the terms and procedures for returning products and receiving refunds from Deveta, operated by EVERITT MANAGEMENT LIMITED.
Website: https://deveta.shop/
This policy applies to purchases made through our online store and is intended to operate in accordance with applicable UK consumer-protection laws.
Your statutory rights are not affected by this policy.
Trading Name: Deveta
Legal Company Name: EVERITT MANAGEMENT LIMITED
Company Number: 16809487
Business Address:
29 Planters Grove
Lowestoft
England
NR33 9QL
United Kingdom
Email: sales@deveta.shop
Telephone: +44 7727 162910
Website: https://deveta.shop/
We want our customers to have a positive shopping experience.
If you receive a product that is faulty, damaged, incorrect, or you change your mind about an eligible purchase, you may be entitled to return the product and receive a refund or another appropriate remedy.
The applicable return procedure depends on the circumstances of the return.
For most eligible goods purchased online by UK consumers, you generally have a statutory right to cancel your purchase without providing a reason.
The cancellation period generally runs for 14 calendar days from the day after you receive the goods.
If you wish to cancel under this right, please notify us within the applicable period.
Please refer to our Cancellation Policy for detailed information about exercising your cancellation right.
Before returning a product, please contact us at:
Email: sales@deveta.shop
Telephone: +44 7727 162910
Please provide:
Full name.
Order number.
Email address used for the purchase.
Product you wish to return.
Reason for return, where applicable.
Photographs if the product is damaged, faulty, or incorrect.
We will provide the appropriate return instructions.
Please do not send products to our business address unless we specifically instruct you to do so.
Where you exercise a statutory cancellation right, you generally need to return the goods without undue delay and no later than 14 days after notifying us of your cancellation, subject to applicable law.
For other returns or remedies, the applicable timeframe may depend on the circumstances and your statutory rights.
For change-of-mind returns, you should take reasonable care of the product while it is in your possession.
You may handle the product only to the extent reasonably necessary to establish its:
Nature.
Characteristics.
Functioning.
Where permitted by law, we may make a reasonable deduction if the value of the product has been reduced due to handling beyond what is reasonably necessary.
Where reasonably possible, please return products with:
Original packaging.
Labels.
Accessories.
Manuals.
Product components.
Other items supplied with the product.
However, lack of original packaging does not automatically remove statutory cancellation rights.
Where applicable, any reduction in value will be assessed in accordance with UK law.
If you receive a faulty or defective product, please contact us as soon as reasonably possible.
A product may be considered faulty if it:
Is not of satisfactory quality.
Is not fit for its intended purpose.
Does not match its description.
Does not otherwise conform to the contract.
Depending on the circumstances, you may be entitled to:
Repair.
Replacement.
Refund.
Price reduction.
Another statutory remedy.
Your legal rights depend on the circumstances.
If your product arrives damaged, please contact us promptly.
Where possible, provide photographs showing:
The product.
Damaged areas.
External packaging.
Shipping label.
Please retain the packaging until we have advised whether it is required for an investigation.
We will review the circumstances and provide an appropriate solution in accordance with applicable law.
If you receive a product that is different from the one ordered, contact us at:
Please provide:
Order number.
Product ordered.
Product received.
Photographs, where applicable.
We will investigate and arrange an appropriate resolution.
Where you exercise your statutory cancellation right, you will generally be responsible for the direct cost of returning the goods unless:
We have agreed to pay the return costs; or
Applicable law requires us to pay them.
If the product is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will handle return costs in accordance with your statutory rights.
Please contact us before returning such products.
Once a valid return or cancellation has been processed, we will issue the applicable refund in accordance with UK law.
Refunds will generally be made to the original payment method used for the purchase.
We will not normally charge a fee for processing a valid refund.
For statutory cancellations involving returned goods, we may generally withhold reimbursement until:
We receive the goods; or
You provide evidence that you have sent the goods back,
whichever occurs first, subject to applicable law.
Once we process your refund, your bank or payment provider may require additional time before the funds become available.
Where you validly cancel an eligible purchase, the refund will generally include:
The price paid for the goods.
The standard delivery charge, where required by law.
We are generally not required to refund additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered.
Where permitted by law, a reasonable deduction may be made if the value of returned goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics, and functioning.
We will not make deductions that are prohibited by law.
Certain products may be excluded from statutory cancellation rights under UK law.
Depending on the circumstances, these may include:
Personalised or made-to-order goods.
Goods liable to deteriorate or expire rapidly.
Sealed goods unsuitable for return for health or hygiene reasons once unsealed.
Sealed audio or video recordings once unsealed.
Sealed computer software once unsealed.
Certain digital content where performance has begun with the required consent and acknowledgement.
Other products covered by statutory exceptions.
These exceptions do not remove applicable rights concerning faulty, damaged, or incorrectly supplied goods.
We may offer exchanges depending on:
Product availability.
Product condition.
Reason for the return.
If you would like to request an exchange, contact:
Where you have a statutory right to cancel or another legal remedy, you are not required to accept an exchange instead.
Sale, promotional, and discounted products remain subject to applicable statutory consumer protections.
A reduced price does not remove rights concerning:
Faulty goods.
Incorrect goods.
Goods not as described.
Statutory cancellation rights.
Other legally protected consumer rights.
Any special promotional terms will be communicated where applicable.
If a parcel is returned to us because:
An incorrect address was provided.
Delivery attempts were unsuccessful.
The parcel was not collected.
Delivery was refused.
Another delivery issue occurred.
Please contact us.
We will review the circumstances and advise you of the available options in accordance with applicable law.
When returning a product, we recommend using a tracked or otherwise appropriately recorded delivery service.
Please keep your proof of postage and tracking information until the return has been processed.
If a return is lost in transit, responsibility will depend on the circumstances and applicable law.
If you successfully cancel an order before it has been dispatched, we will generally process the applicable refund without requiring the goods to be returned.
Refunds will generally be made using the original payment method.
Your statutory consumer rights are not affected by this policy.
Depending on the circumstances, UK consumers may have rights under legislation including:
Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Other applicable UK consumer-protection legislation.
These laws may provide rights relating to:
Quality.
Fitness for purpose.
Description.
Delivery.
Cancellation.
Refunds.
Repairs.
Replacements.
Price reductions.
Nothing in this policy is intended to:
Remove your statutory rights.
Restrict your legal remedies.
Prevent you from exercising a legal cancellation right.
Require you to accept an exchange where you have a legal right to another remedy.
Where applicable law provides stronger protection, those protections will apply.
For return and refund enquiries, please contact us before sending a product back.
Deveta
Trading name of EVERITT MANAGEMENT LIMITED
Company Number: 16809487
Address:
29 Planters Grove
Lowestoft
England
NR33 9QL
United Kingdom
Email: sales@deveta.shop
Telephone: +44 7727 162910
Website: https://deveta.shop/
When contacting us, please include your order number whenever possible.
| Situation | General Process |
|---|---|
| Change of mind | Statutory cancellation rights generally apply to eligible online purchases |
| Statutory cancellation period | Generally 14 calendar days after receiving eligible goods |
| Return after cancellation | Generally within 14 days of notifying us |
| Faulty product | Repair, replacement, refund or other statutory remedy may apply |
| Damaged product | Contact us promptly for investigation |
| Incorrect product | Contact us for an appropriate resolution |
| Refund method | Generally original payment method |
| Return postage | Generally customer’s responsibility for change-of-mind returns |
| Faulty/incorrect return postage | Handled in accordance with applicable statutory rights |
| Personalised/exempt goods | Cancellation rights may be restricted by law |
Important: This policy is intended for our UK online store and does not limit any statutory consumer rights available to you under applicable law.