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Return to shopLast Updated: January 2026
This Cancellation Policy explains how customers can cancel orders placed with Deveta, operated by EVERITT MANAGEMENT LIMITED, through our website https://deveta.shop/.
This policy is intended to operate alongside your statutory rights under applicable UK consumer law, including the Consumer Contracts Regulations 2013.
Nothing in this policy limits or removes any statutory rights that cannot legally be excluded.
Trading Name: Deveta
Legal Company Name: EVERITT MANAGEMENT LIMITED
Company Number: 16809487
Business Address:
29 Planters Grove
Lowestoft
England
NR33 9QL
United Kingdom
Email: sales@deveta.shop
Telephone: +44 7727 162910
Website: https://deveta.shop/
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: sales@deveta.shop
Telephone: +44 7727 162910
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If cancellation is successfully completed before dispatch, we will generally refund the applicable amount to the original payment method.
Please note that an order may enter processing shortly after it is placed, so cancellation cannot always be guaranteed.
If you are a UK consumer purchasing eligible goods online, you generally have a statutory right to cancel your contract without providing a reason.
For most eligible goods, the cancellation period expires 14 calendar days after the day on which you, or a person nominated by you, receives the goods, subject to applicable law.
If your order contains multiple goods delivered separately, different rules may apply to when the cancellation period begins.
To cancel your order, you must clearly communicate your decision to us.
You can contact us by:
Email: sales@deveta.shop
Telephone: +44 7727 162910
You may provide the following information:
Full name.
Order number.
Email address used for the order.
Product(s) being cancelled.
Date the order was placed.
Date the goods were received, where applicable.
You do not necessarily need to use a specific form, provided your communication clearly states that you wish to cancel.
If your order has already been dispatched, you may still be able to exercise your statutory cancellation rights where applicable.
Depending on the circumstances, you may need to:
Receive the goods.
Notify us of your cancellation.
Return the goods in accordance with our Return & Refund Policy.
Please contact us for return instructions.
Do not send a return to our registered/business address unless we specifically instruct you to do so.
Where you exercise a statutory cancellation right after receiving goods, you generally must return the goods without undue delay and no later than 14 days after communicating your cancellation, subject to applicable law.
You should take reasonable care of the goods while they are in your possession.
You may handle goods to the extent reasonably necessary to establish their:
Nature.
Characteristics.
Functioning.
If goods are handled beyond what is reasonably necessary and their value is reduced, we may, where permitted by law, make a reasonable deduction from the refund.
This does not remove your statutory cancellation right.
Once you have validly cancelled an eligible order, we will provide the applicable refund in accordance with UK consumer law.
Refunds will generally include:
The price paid for the cancelled goods.
The standard delivery charge, where required by law.
We are generally not required to refund additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option we offer.
Where goods have already been delivered, we may generally withhold reimbursement until:
We receive the returned goods; or
You provide evidence that you have sent the goods back,
whichever occurs first, subject to applicable law.
Once we process the refund, your bank or payment provider may require additional time before the money appears in your account.
Where you exercise your statutory cancellation right, you will generally be responsible for the direct cost of returning the goods unless:
We have agreed to pay the return costs; or
Applicable law requires us to pay them.
If the goods are faulty, damaged, incorrect, or otherwise do not conform to the contract, different rules may apply.
Please contact us before returning such products.
Certain goods may be excluded from statutory cancellation rights under UK law.
Depending on the circumstances, exceptions may include:
Goods made to the customer’s specifications or clearly personalised.
Goods liable to deteriorate or expire rapidly.
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Sealed audio or video recordings once unsealed.
Sealed computer software once unsealed.
Certain digital content where performance has begun with the required consent and acknowledgement.
Other goods covered by statutory exceptions.
Where a statutory exception applies, we will provide appropriate information about the applicable restriction.
These exceptions do not remove applicable rights concerning faulty, damaged, or incorrectly supplied goods.
If you receive goods that are:
Faulty.
Damaged.
Incorrect.
Not as described.
Not of satisfactory quality.
Not fit for their intended purpose.
Please contact us.
You may have statutory rights to a repair, replacement, refund, price reduction, or another appropriate remedy depending on the circumstances.
Please do not treat a faulty-product claim solely as a change-of-mind cancellation, as different legal rights may apply.
If a product becomes unavailable before fulfilment, we may need to cancel the relevant order.
If we cancel an order after payment has been taken, we will provide the applicable refund.
If an obvious error is identified in the price or description of a product before fulfilment, we may contact you to discuss the issue.
Where appropriate, you may be offered the option to:
Proceed at the correct price; or
Cancel the order and receive a refund.
Nothing in this section affects your statutory rights.
Orders placed using promotional offers or discount codes may still be subject to statutory cancellation rights where applicable.
A discount or promotional price does not remove statutory consumer protections.
If you wish to cancel an eligible order after delivery, you should notify us within the applicable statutory cancellation period.
After notifying us, follow the return instructions provided by our customer service team.
Please retain proof of postage or tracking information where applicable.
If a parcel is returned to us because:
The address was incorrect.
Delivery attempts failed.
The parcel was not collected.
Delivery was refused.
Another delivery issue occurred.
Please contact us.
We will review the circumstances and determine the appropriate next steps in accordance with applicable law and the circumstances of your order.
We may cancel an order in limited circumstances, including where:
The product is unavailable.
There is an obvious pricing or product-information error.
Payment cannot be authorised.
Fraudulent activity is reasonably suspected.
Delivery cannot reasonably be completed.
We are required to do so by law.
Circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
This Cancellation Policy does not replace your statutory rights.
Depending on the circumstances, UK consumers may have rights under legislation including:
Consumer Contracts Regulations 2013
Consumer Rights Act 2015
Other applicable consumer-protection legislation.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.
If you want to cancel an order or have questions about your cancellation rights, please contact us as soon as possible.
Deveta
Trading name of EVERITT MANAGEMENT LIMITED
Company Number: 16809487
Address:
29 Planters Grove
Lowestoft
England
NR33 9QL
United Kingdom
Email: sales@deveta.shop
Telephone: +44 7727 162910
Website: https://deveta.shop/
When contacting us, please include your order number whenever possible.
| Situation | General Rule |
|---|---|
| Cancel before dispatch | Contact us immediately; we will make reasonable efforts to cancel |
| Cancel after dispatch | Statutory cancellation rights may still apply |
| Standard statutory cancellation period | Generally 14 calendar days after receiving eligible goods |
| Return after cancellation | Generally within 14 days of notifying us |
| Refund | Generally made to original payment method |
| Return postage | Generally customer’s responsibility for change-of-mind cancellation |
| Faulty/incorrect goods | Separate statutory remedies may apply |
| Personalised/exempt goods | Cancellation rights may be restricted by law |
Important: This policy is a general explanation of cancellation arrangements for our UK online store. Your statutory rights always take priority where applicable.